Hvac Call Center Manager

La Puente, California


Hvac Job Number:
J001433d9
 
Primary Location:
La Puente, California
 
Positions:
Instructor/Trainer; Manager; Office Manager; Operations Manager
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
We are seeking a Customer Service Manager to join our team! You will be responsible for helping customers by providing product and service information. Responsibilities: Manage multiple call handlers, hire and measure KPI's daily Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ?Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills
Hvac Job Number: J001433d9
 
Primary Location:  La Puente, California
 
Positions: Instructor/Trainer; Manager; Office Manager; Operations Manager
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: We are seeking a Customer Service Manager to join our team! You will be responsible for helping customers by providing product and service information. Responsibilities: Manage multiple call handlers, hire and measure KPI's daily Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ?Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
Required Skills:
 
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