HVAC Project Account Manager

Livermore, California


Hvac Job Number:
J00155fb6
 
Primary Location:
Livermore, California
 
Positions:
Finance/Accounting Manager; Operations Manager; Project Manager; Service Manager; Technician (HVAC/R)
 
Sector:
Commercial/Industrial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
The primary function of a HVAC Project Account Manager is to plan, coordinate, and execute various service and business initiatives. This could include projects in the areas of project budget, business scheduling, service data analysis, subcontractor evaluation and onboarding, subcontractor performance management, customer relationship management, contract management/negotiation, process improvement, and ISO Audit. This position may also help with dispatching service technicians and handling technical support calls as needs arise. Key Responsibilities: • Organize and plan work initiatives/projects for the service department. Identify tasks, resource needs, cost estimated and budget, project plan scheduling & milestones, communications, and marketing required to complete the project. Manage individual and other team member work tasks, quality control, and risk to complete projects and achieve objectives on target. • Support Service Manager in improving management of the service team. Provide data analysis, help implement changes and improvements. As needed, help answer service calls and support front line roles. • Manage customer relationships, provide solutions for customer escalations, and track customer satisfaction. • Establish vendor contracts for service delivery and ensure accurate and timely delivery of products and services to ACT • Continually expand vendor network to ensure best delivery of field service at competitive costs; ensure competitive performance between vendors. • Evaluate vendor performance to contract, supplier performance, and team member performance; ensure clear expectations to yield successful results. • Champion and drive new product projects through the company product commercialization process • Support service manager to develop training materials with Service Team, and deliver training to service partners, customers, and internal team members. • Regularly contact customers to evaluate service performance, solve issues and seek opportunities for improvement • Provide regular status reports to Executive Leadership, manage risks, and oversee all concurrent projects to successful completion. • Support service manager to visit customers' facilities in Bay Area for pre-installation surveys, on-site repair, or technical support of service cases, as needed. Provide on-site oversight of work, providing technical instructions, as required. • Assist in resolving product or service issues by clarifying customers' inquiries and complaint, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure timely resolution. Support service manager to seek technical advice from manufacturer's support group. • Work with service manager to analyze complex/difficult emergency cases and repeated technical issues, provide timely feedback to the management and manufacturer • Build customer relationships and develop cooperative network of service providers. • Assist management in developing business relationship with potential customers Skills/Qualifications: • 3-7 years of project management experience in the HVAC or related industry. Ability to plan, estimate, develop proposals, create action plans, organize and rally team members, track work, direct resources, hold team members accountable, manage risk, develop mitigation, think 3 steps ahead. • Excellent communication skills, both oral and written • Excellent customer service, negotiation, and relationship management skills • Strong organization and analytical skills • Solid knowledge of the service, installation, and construction process • Excellent computer skills including Microsoft Word, Excel, and the ability to complete detailed data analyses. • Strong project management and leadership skills. Ability to organize work and meet critical deadlines. Ability to lead teams to complete projects and initiatives. • Advanced project management skills, including time and risk management and project structuring • Project Management Professional (PMP) Certification or similar desired. • Strong HVAC, Refrigeration/Chiller experience, HVAC certificate is a plus. • A sense of urgency, customer-oriented, excellent customer service skills • Strong work ethics, multi-tasking ability, exceptional organizational skills, ability to get work done in a timely manner. • Excellent communication and collaboration skills, and the demonstrated ability to work with and lead cross-functional teams effectively; the ability to work through organizational barriers • Strong communication and interpersonal skills in-person and over the phone. Must be comfortable providing technical support calls. • Strong Microsoft Office suite skills including Excel, Word, PPT, etc. • Solid problem-solving and conflict resolution skills required • Be able to lift 20 lb. (parts and supplies) • 10-15% domestic/international travel may be needed. Founded in 2004, Advanced Cooling Technologies, Inc. is a sales, service and wholesale distribution company and a strategic supplier of cooling equipment for a world leading commercial HVAC manufacturer. ACT strives to meet the increased market demand in the US for new construction and aftermarket commercial HVAC equipment and repair and maintenance services. Our clients include telecommunication and healthcare companies such as Verizon and GE. ACT is headquartered in Livermore, California.
Hvac Job Number: J00155fb6
 
Primary Location:  Livermore, California
 
Positions: Finance/Accounting Manager; Operations Manager; Project Manager; Service Manager; Technician (HVAC/R)
 
Sector: Commercial/Industrial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: The primary function of a HVAC Project Account Manager is to plan, coordinate, and execute various service and business initiatives. This could include projects in the areas of project budget, business scheduling, service data analysis, subcontractor evaluation and onboarding, subcontractor performance management, customer relationship management, contract management/negotiation, process improvement, and ISO Audit. This position may also help with dispatching service technicians and handling technical support calls as needs arise. Key Responsibilities: • Organize and plan work initiatives/projects for the service department. Identify tasks, resource needs, cost estimated and budget, project plan scheduling & milestones, communications, and marketing required to complete the project. Manage individual and other team member work tasks, quality control, and risk to complete projects and achieve objectives on target. • Support Service Manager in improving management of the service team. Provide data analysis, help implement changes and improvements. As needed, help answer service calls and support front line roles. • Manage customer relationships, provide solutions for customer escalations, and track customer satisfaction. • Establish vendor contracts for service delivery and ensure accurate and timely delivery of products and services to ACT • Continually expand vendor network to ensure best delivery of field service at competitive costs; ensure competitive performance between vendors. • Evaluate vendor performance to contract, supplier performance, and team member performance; ensure clear expectations to yield successful results. • Champion and drive new product projects through the company product commercialization process • Support service manager to develop training materials with Service Team, and deliver training to service partners, customers, and internal team members. • Regularly contact customers to evaluate service performance, solve issues and seek opportunities for improvement • Provide regular status reports to Executive Leadership, manage risks, and oversee all concurrent projects to successful completion. • Support service manager to visit customers' facilities in Bay Area for pre-installation surveys, on-site repair, or technical support of service cases, as needed. Provide on-site oversight of work, providing technical instructions, as required. • Assist in resolving product or service issues by clarifying customers' inquiries and complaint, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure timely resolution. Support service manager to seek technical advice from manufacturer's support group. • Work with service manager to analyze complex/difficult emergency cases and repeated technical issues, provide timely feedback to the management and manufacturer • Build customer relationships and develop cooperative network of service providers. • Assist management in developing business relationship with potential customers Skills/Qualifications: • 3-7 years of project management experience in the HVAC or related industry. Ability to plan, estimate, develop proposals, create action plans, organize and rally team members, track work, direct resources, hold team members accountable, manage risk, develop mitigation, think 3 steps ahead. • Excellent communication skills, both oral and written • Excellent customer service, negotiation, and relationship management skills • Strong organization and analytical skills • Solid knowledge of the service, installation, and construction process • Excellent computer skills including Microsoft Word, Excel, and the ability to complete detailed data analyses. • Strong project management and leadership skills. Ability to organize work and meet critical deadlines. Ability to lead teams to complete projects and initiatives. • Advanced project management skills, including time and risk management and project structuring • Project Management Professional (PMP) Certification or similar desired. • Strong HVAC, Refrigeration/Chiller experience, HVAC certificate is a plus. • A sense of urgency, customer-oriented, excellent customer service skills • Strong work ethics, multi-tasking ability, exceptional organizational skills, ability to get work done in a timely manner. • Excellent communication and collaboration skills, and the demonstrated ability to work with and lead cross-functional teams effectively; the ability to work through organizational barriers • Strong communication and interpersonal skills in-person and over the phone. Must be comfortable providing technical support calls. • Strong Microsoft Office suite skills including Excel, Word, PPT, etc. • Solid problem-solving and conflict resolution skills required • Be able to lift 20 lb. (parts and supplies) • 10-15% domestic/international travel may be needed. Founded in 2004, Advanced Cooling Technologies, Inc. is a sales, service and wholesale distribution company and a strategic supplier of cooling equipment for a world leading commercial HVAC manufacturer. ACT strives to meet the increased market demand in the US for new construction and aftermarket commercial HVAC equipment and repair and maintenance services. Our clients include telecommunication and healthcare companies such as Verizon and GE. ACT is headquartered in Livermore, California.
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
Bachelors Degree
Certifications:
 
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