Hvac Call Center Agent

Pleasanton, California


Hvac Job Number:
J00151360
 
Primary Location:
Pleasanton, California
 
Positions:
Administrative Support (NEW); Dispatcher
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Customer Service- Call Center Agent IMMEDIATE OPENINGS! In our Pleasanton Support Center Are you a career-oriented individual who is hungry and wants to take your career to the next level by Having Fun and Enjoying the Moment! Service Champions Heating and Air Conditioning is looking for bright, enthusiastic and driven Call Center Agents. We Have Been Voted A San Francisco Bay Area Top Workplace for 2016, 2017 and 2018! Service Champions has always been about the people. You are providing our clients with great service and our “Trustworthy, On Time and Worry Free” brand promise. Our owner, Kevin Comerford has always found his passion in making his people to be the best that they can be and providing growth opportunities for his exceptional teammates! No previous residential HVAC knowledge is necessary for this position but is sure doesn’t hurt! We are hiring for attitude and training for skill. Job Duties and Responsibilities: ? Give Remarkable Service by receiving high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution ? Drive Top Performance by making outbound calls to existing clients, booking appointments at a high conversion rate ? Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution ? Be Kind and Encouraging by expressing empathy and compassion, taking full ownership of the client’s satisfaction ? Effectively summarize and relay information received and enter accurate and detailed records of client interactions and actions taken ? Achieve productivity standards and goals set by the company while maintaining high quality calls and expected call flows and scripts ? Complete all tasks in accordance with Service Champions quality by Honoring Our Commitments and follow through ? Proactively gain and maintain a full understanding of our products and services by Being a Life Long Student and participating in educational opportunities Qualifications and Skills: ? Dedicated to providing superior customer service ? Exceptional phone and interpersonal skills ? Exceptional written and verbal communication skills ? Able to manage multiple priorities within a fast paced, deadline driven, multi-discipline environment ? Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner ? Ability to talk and type accurately; typing speed of at least 40 wpm ? Proficient in various computer programs ? Ability to work shifts that include evenings and weekends ? Some sales experience preferred We Offer: ? Medical, dental, and vision benefits ? Exceptional 401(k) savings plan ? Paid holidays and vacation ? Steady, year-round work ? New and continuing training and opportunity for career growth ***Must be able to pass a drug test your first day and a criminal background check We want to speak to you ASAP! Please complete our online application, call us at (925)271-0977 or email your resume to hr@servicechampions.net if you would like to schedule an interview. http://www.servicechampions.net/careers/
Hvac Job Number: J00151360
 
Primary Location:  Pleasanton, California
 
Positions: Administrative Support (NEW); Dispatcher
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Customer Service- Call Center Agent IMMEDIATE OPENINGS! In our Pleasanton Support Center Are you a career-oriented individual who is hungry and wants to take your career to the next level by Having Fun and Enjoying the Moment! Service Champions Heating and Air Conditioning is looking for bright, enthusiastic and driven Call Center Agents. We Have Been Voted A San Francisco Bay Area Top Workplace for 2016, 2017 and 2018! Service Champions has always been about the people. You are providing our clients with great service and our “Trustworthy, On Time and Worry Free” brand promise. Our owner, Kevin Comerford has always found his passion in making his people to be the best that they can be and providing growth opportunities for his exceptional teammates! No previous residential HVAC knowledge is necessary for this position but is sure doesn’t hurt! We are hiring for attitude and training for skill. Job Duties and Responsibilities: ? Give Remarkable Service by receiving high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution ? Drive Top Performance by making outbound calls to existing clients, booking appointments at a high conversion rate ? Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution ? Be Kind and Encouraging by expressing empathy and compassion, taking full ownership of the client’s satisfaction ? Effectively summarize and relay information received and enter accurate and detailed records of client interactions and actions taken ? Achieve productivity standards and goals set by the company while maintaining high quality calls and expected call flows and scripts ? Complete all tasks in accordance with Service Champions quality by Honoring Our Commitments and follow through ? Proactively gain and maintain a full understanding of our products and services by Being a Life Long Student and participating in educational opportunities Qualifications and Skills: ? Dedicated to providing superior customer service ? Exceptional phone and interpersonal skills ? Exceptional written and verbal communication skills ? Able to manage multiple priorities within a fast paced, deadline driven, multi-discipline environment ? Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner ? Ability to talk and type accurately; typing speed of at least 40 wpm ? Proficient in various computer programs ? Ability to work shifts that include evenings and weekends ? Some sales experience preferred We Offer: ? Medical, dental, and vision benefits ? Exceptional 401(k) savings plan ? Paid holidays and vacation ? Steady, year-round work ? New and continuing training and opportunity for career growth ***Must be able to pass a drug test your first day and a criminal background check We want to speak to you ASAP! Please complete our online application, call us at (925)271-0977 or email your resume to hr@servicechampions.net if you would like to schedule an interview. http://www.servicechampions.net/careers/
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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