Hvac HVAC Service Manager

Pleasanton, California


Hvac Job Number:
J00150a0b
 
Primary Location:
Pleasanton, California
 
Positions:
Field Supervisor; Foreman; General Manager; Installation Manager; Manager; Operations Manager; Project Manager; Sales Manager; Sales Representative; Service Manager
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Job Description – Service Manager Classification Exempt – Full Time Reports to – General Manager JOB DESCRIPTION (1/1/18) The Service Manager is the leader and manager of the Service Technicians at their assigned center. Primary responsibility is to spend 70% of their time in the field providing leadership, coaching and training to the Service Techs and 30% of their time in the center providing training coaching and one on one mentoring for Service Technicians. Additional responsibility includes client satisfaction, meeting budgeted sales, gross margin and pre-tax profit. Also working with cross functional teams to ensure the center runs smoothly in all aspects. Key Performance Indicators (KPIs) ? Total completed revenue for your center as per monthly/quarterly and yearly budget. ? Plus 12 Success Rate at or above 17%. ? Under 12 Success Rate at or above 6% of young calls ? MVP 40% conversion rate to new opportunities and limit cancels to under 2%/monthly. ? Expected to average $150/ticket per service call ran. ? Gross margin % for your center as per monthly/quarterly and yearly budget. ? Center overhead costs ? Overall profitability for their center and well as total company. Essential Functions 1. Direct Leadership and management of the Service team. Ensure they are trained on and perform all aspects of the Service Champions Relationship Building Guides. Provide feedback and support for all Service technicians to provide opportunity for success in their careers. Lead all service technicians in exuding and “living” our Core Values. 2. Client Satisfaction is critical to our brand and the growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one. This is measured externally by the centers YELP score (Expectation 4.5 Stars) as well as internally through our Pulse-M Scoring (Expectation 9.8 NPS). 3. Working with the HR Department to staff a top producing service team. This includes but is not limited to: a. Retaining performing team members through excellent support and communication including administering quarterly reviews on time. We Offer: ? Medical, dental, and vision benefits ? Exceptional 401(k) savings plan ? Paid holidays and vacation ? Steady, year-round work ? New and continuing training and opportunity for career growth ***Must be able to pass a drug test your first day and a criminal background check ***Valid driver’s license a must with a good driving record We want to speak to you ASAP! Please complete our online application, call us at (925)271-0977 or email your resume to hr@servicechampions.net if you would like to schedule an interview. http://www.servicechampions.net/careers/
Hvac Job Number: J00150a0b
 
Primary Location:  Pleasanton, California
 
Positions: Field Supervisor; Foreman; General Manager; Installation Manager; Manager; Operations Manager; Project Manager; Sales Manager; Sales Representative; Service Manager
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Job Description – Service Manager Classification Exempt – Full Time Reports to – General Manager JOB DESCRIPTION (1/1/18) The Service Manager is the leader and manager of the Service Technicians at their assigned center. Primary responsibility is to spend 70% of their time in the field providing leadership, coaching and training to the Service Techs and 30% of their time in the center providing training coaching and one on one mentoring for Service Technicians. Additional responsibility includes client satisfaction, meeting budgeted sales, gross margin and pre-tax profit. Also working with cross functional teams to ensure the center runs smoothly in all aspects. Key Performance Indicators (KPIs) ? Total completed revenue for your center as per monthly/quarterly and yearly budget. ? Plus 12 Success Rate at or above 17%. ? Under 12 Success Rate at or above 6% of young calls ? MVP 40% conversion rate to new opportunities and limit cancels to under 2%/monthly. ? Expected to average $150/ticket per service call ran. ? Gross margin % for your center as per monthly/quarterly and yearly budget. ? Center overhead costs ? Overall profitability for their center and well as total company. Essential Functions 1. Direct Leadership and management of the Service team. Ensure they are trained on and perform all aspects of the Service Champions Relationship Building Guides. Provide feedback and support for all Service technicians to provide opportunity for success in their careers. Lead all service technicians in exuding and “living” our Core Values. 2. Client Satisfaction is critical to our brand and the growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one. This is measured externally by the centers YELP score (Expectation 4.5 Stars) as well as internally through our Pulse-M Scoring (Expectation 9.8 NPS). 3. Working with the HR Department to staff a top producing service team. This includes but is not limited to: a. Retaining performing team members through excellent support and communication including administering quarterly reviews on time. We Offer: ? Medical, dental, and vision benefits ? Exceptional 401(k) savings plan ? Paid holidays and vacation ? Steady, year-round work ? New and continuing training and opportunity for career growth ***Must be able to pass a drug test your first day and a criminal background check ***Valid driver’s license a must with a good driving record We want to speak to you ASAP! Please complete our online application, call us at (925)271-0977 or email your resume to hr@servicechampions.net if you would like to schedule an interview. http://www.servicechampions.net/careers/
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
 
HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs