Hvac Service Technician
San Diego, California
Hvac Job Number:
J0012ac24
Primary Location:
San Diego, California
Positions:
Sheetmetal Worker
Sector:
Commercial/Industrial
Required Overnight Travel:
0%
Shift:
First Shift
Job Description:
SERVICE TECHNICIAN/TECHNICAL SERVICE REPRESENTATIVE (FLSA - Non-Exempt)
PRIMARY FUNCTION: To develop and support service processes, repair procedures, and communication methods to better serve Pacific Rim Mechanical customers.
Reports to: Service Supervisor
TYPICAL DUTIES AND POSITION DESCRIPTION:
1. Technical Knowledge
• Maintain a high level of understanding of equipment capabilities and operations.
• Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems.
• Understand and stay current on industry trends and changes.
• Full E.P.A. certification required.
2. Quantity of work
• Demonstrate an ability to coordinate the overall resolution or multiple customer problems.
• Maintain personal discipline and composure in the performance of multiple customer services.
• Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments.
3. Troubleshooting
• Electrical circuit analysis capability.
• Electrical and mechanical component analysis capability.
• Refrigerant analysis capability.
• Fluid dynamics familiarity.
• Air dynamics familiarity.
• Ability to accurately report problem situations.
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4. Customer Relations
• Understand critical value of clients to Pacific Rim Mechanical and associates.
• Maintain same day/return call service group policy.
• Accept responsibility for correction of customer problems brought to your attention.
• Maintain positive communications with all Pacific Rim Mechanical customers and potential customers t facilitate growth and opportunity.
5. Time Management/Planning
• Ability to stay organized for scheduling requirements.
• Focus on assignment completion to ensure customer satisfaction and timely invoicing.
• Ability to assist dispatcher with prioritizing.
• Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc.
6. Communication
• Communicate all project opportunities to service manager and projects sales representative.
• Communicate and reschedule all incomplete work with PRM dispatcher.
• Communicate situational information t appropriate customer contact.
• Prepare accurate data entry information.
• Communicate with customers, peers and associates in a courteous and professional manner.
7. Instructing others
• Maintain quality relationships with peers and associates.
• Ability to assists others in proper job development, preparation, layout installation, start-up and systems testing.
8. Sales assistance
• Understand that sales play a key role in the future of the company.
• Provide direct sales assistance as directed by the service manager.
• Realize that timely delivery of service and communications is the key to customer perceptions of the company.
9. Service reports
• Complete all service reports the same day the work is performed.
• Provide accurate job numbers, equipment numbers, etc.
• Service reports represent an important validation of our services to our customers. They must be prepared in a professional manner and always presented to the client.
10. Special Projects
• As assigned by the Operations Manager.
11. Vehicles
• Maintenance record keeping responsibility.
• Vehicle safety responsibility
• Professional driving skills required.
12 Safety
• Familiarity with all parameters of constriction safety, OSHA requirements State and Federal.
• A commitment to leadership in developing the safest possible workplace for fellow employee’s and customers.
13 Internal Communications
• Realize the importance, to the overall success of the company to maintain positive relationships and communications with all company divisions and personnel.
SKILLS, KNOWLEDGE, QUALIFICATIONS, & EXPERIENCE:
Must provide an acceptable DMV driving record. Experience requirements include: Minimum of 4 years in the related construction trades. Completion of a 4-year apprenticeship or related technical schooling preferred. Technical certifications a plus. Basic computer skills.
COMMENTS:
Must have high energy, be extremely organized, ability to multitask, attention to detail dependable, be a team player and be familiar with the LA, Orange, Riverside, San Bernardino and Ventura areas. Must be able to communicate well with people.
Preferred Skills and Education
Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
Technical School Graduate
Certifications:
EPA 608 Universal
