Hvac Desktop Support Technician

Fort Myers, Florida


Hvac Job Number:
J00145817
 
Primary Location:
Fort Myers, Florida
 
Positions:
Administrative Support
 
Sector:
Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Conditioned Air Company, LLC. ("CAC") has been in business for over 52 years and serves the SW Florida regions of Sarasota, Fort Myers and Naples. CAC was recently recognized as the 2013 "Best Contractor to Work For" in the Southeast United States by The NEWS and Gulfshore Magazine's 2013 "Best in Business". CAC also is a past recipient of the Economic Development Council of Collier County's "Excellence in Industry" and recognized as "Residential Contractor of the Year" by Air Conditioning Contractors of America (ACCA). Due to our tremendous success, we are expanding our staff (+300 employees) and HVACR services in our Naples, Fort Myers & Sarasota offices. We are seeking only high achievers who desire to be the best in their field and who want to provide outstanding customer service. We can offer you a career path with continued education and opportunities for career advancement. Job Summary: Support and maintain all PC’s, cell and desk phones, and printers / scanners. Supervision: Receive close supervision related to specific work activities, assignments, and methods. Will usually receive frequent surveillance over job activities; instructions are detailed and assignments are typically short-term. Hours: Monday through Friday, 8am – 5pm (requires 1 hour lunch). May be needed for nights / weekends for occasional off-hours work. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The below tasks/responsibilities are typical of the position but are not all encompassing. Tasks & Responsibilities: 1. Arrive on time and ready to begin work every day. 2. Have a self-reliant, professional work ethic and a patient disposition. 3. Manage company cell phones, including activation, setting up new phones with applications and accounts, troubleshooting issues, and repair work. 4. Work with Verizon on reports and support, along with ordering new phones and accessories. 5. Install and configure network and local computers, along with 3rd party software. 6. Install and configure printers and scanners. 7. Provide telephone, in-person and online assistance for lite desktop pc and laptop support. This includes troubleshooting hardware and software issues. 8. Troubleshooting printers and scanners. 9. Make sure calls and e-mails are followed up on to confirm completion of user assistance requests. 10. Propose new methods of operation when necessary to minimize user’s support requests. 11. Be proficient with MS Office 365. 12. Provide updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. 13. Complete all paperwork and related forms accurately, timely and efficiently (attention to detail). 14. Assists in research and procurement of computer accessories and supplies. 15. Must have reliable transportation to travel to Sarasota, Fort Myers, and Naples when necessary. 16. Be available for nights and weekend overtime work if needed. Relationship to Others: The Desktop Support Technician reports directly to the IT Manager and may work closely with other management team members and with internal support staff. Optimally, over time the Desktop Support Technician will have increased opportunity and assume increased responsibility for meeting the department’s needs and working toward department goals. It is therefore necessary that the Desktop Support Technician maintain a satisfactory client relationship, relating to vendors, clients and fellow team members in a mature, thoughtful, professional and pleasant manner. Minimally, the Desktop Support Technician must display a demeanor that exhibits our Mission Statement and Core Values, as well as show empathy, patience, understanding and a genuine interest in others. The Desktop Support Technician will perform a lead role in promoting interdepartmental communications and cooperation. Required Skills/Qualifications: • Customer-Friendly Attitude—The individual manages difficult customer situations patiently, responds promptly to customer needs and solicits customer feedback to improve service. • Problem Solver—Be proactive in anticipating and resolving problems. Take ownership and initiative for problem resolution, spot potential problem areas, analyze solutions, propose resolution and ensure implementation. A high level of concentration and commitment is needed. • Communication—Good communication skills both verbal and written are vital. Can listen intently to the user’s concerns and be fully engaged with their issue. • Quality Management—The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Documentation of procedures and activities are important. • Self-Reliant—Effective and efficient time-management and organizational skills. • Adaptability—The individual adapts to changes in the work environment, manages competing demands and deal with frequent change, delays or unexpected events. • Dependability—The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Working Conditions & Physical Demands: • Performing General Physical Activities - Performing physical activities that require working under desks and having mobility throughout all facilities; including high places, stairs, ladders, and confined spaces. • Use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and kneeling to handle equipment and materials. • Sit for long periods of time, interacting with monitors, keyboard, mouse, paperwork, and phones. • Can require heavy work (lifting to 50 pounds). • Will require proper coordination and motor skills to work with equipment and tools as needed. Education, Formal Training & Experience: • Must possess a valid driver’s license. • High School diploma or GED preferred. • This position requires extensive knowledge of Windows 7 and 10, basic networking, Microsoft Office 365, and cell phone proficiency. • Not required, but beneficial: Certifications A+, NET+, or MCP / MCSE. • Not required, but beneficial: Associates / Bachelor's Degree in Computer Sciences or equivalent experience. Affirmative Action / Equal Opportunity Employer -- M/F/D/V -- DRUG FREE WORKPLACE * IF YOU MEET THESE MINIMAL REQUIREMENTS, PLEASE COMPLETE AN ONLINE APPLICATION AT: https://www.conditionedair.com/about/careers/
Hvac Job Number: J00145817
 
Primary Location:  Fort Myers, Florida
 
Positions: Administrative Support
 
Sector: Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Conditioned Air Company, LLC. ("CAC") has been in business for over 52 years and serves the SW Florida regions of Sarasota, Fort Myers and Naples. CAC was recently recognized as the 2013 "Best Contractor to Work For" in the Southeast United States by The NEWS and Gulfshore Magazine's 2013 "Best in Business". CAC also is a past recipient of the Economic Development Council of Collier County's "Excellence in Industry" and recognized as "Residential Contractor of the Year" by Air Conditioning Contractors of America (ACCA). Due to our tremendous success, we are expanding our staff (+300 employees) and HVACR services in our Naples, Fort Myers & Sarasota offices. We are seeking only high achievers who desire to be the best in their field and who want to provide outstanding customer service. We can offer you a career path with continued education and opportunities for career advancement. Job Summary: Support and maintain all PC’s, cell and desk phones, and printers / scanners. Supervision: Receive close supervision related to specific work activities, assignments, and methods. Will usually receive frequent surveillance over job activities; instructions are detailed and assignments are typically short-term. Hours: Monday through Friday, 8am – 5pm (requires 1 hour lunch). May be needed for nights / weekends for occasional off-hours work. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The below tasks/responsibilities are typical of the position but are not all encompassing. Tasks & Responsibilities: 1. Arrive on time and ready to begin work every day. 2. Have a self-reliant, professional work ethic and a patient disposition. 3. Manage company cell phones, including activation, setting up new phones with applications and accounts, troubleshooting issues, and repair work. 4. Work with Verizon on reports and support, along with ordering new phones and accessories. 5. Install and configure network and local computers, along with 3rd party software. 6. Install and configure printers and scanners. 7. Provide telephone, in-person and online assistance for lite desktop pc and laptop support. This includes troubleshooting hardware and software issues. 8. Troubleshooting printers and scanners. 9. Make sure calls and e-mails are followed up on to confirm completion of user assistance requests. 10. Propose new methods of operation when necessary to minimize user’s support requests. 11. Be proficient with MS Office 365. 12. Provide updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. 13. Complete all paperwork and related forms accurately, timely and efficiently (attention to detail). 14. Assists in research and procurement of computer accessories and supplies. 15. Must have reliable transportation to travel to Sarasota, Fort Myers, and Naples when necessary. 16. Be available for nights and weekend overtime work if needed. Relationship to Others: The Desktop Support Technician reports directly to the IT Manager and may work closely with other management team members and with internal support staff. Optimally, over time the Desktop Support Technician will have increased opportunity and assume increased responsibility for meeting the department’s needs and working toward department goals. It is therefore necessary that the Desktop Support Technician maintain a satisfactory client relationship, relating to vendors, clients and fellow team members in a mature, thoughtful, professional and pleasant manner. Minimally, the Desktop Support Technician must display a demeanor that exhibits our Mission Statement and Core Values, as well as show empathy, patience, understanding and a genuine interest in others. The Desktop Support Technician will perform a lead role in promoting interdepartmental communications and cooperation. Required Skills/Qualifications: • Customer-Friendly Attitude—The individual manages difficult customer situations patiently, responds promptly to customer needs and solicits customer feedback to improve service. • Problem Solver—Be proactive in anticipating and resolving problems. Take ownership and initiative for problem resolution, spot potential problem areas, analyze solutions, propose resolution and ensure implementation. A high level of concentration and commitment is needed. • Communication—Good communication skills both verbal and written are vital. Can listen intently to the user’s concerns and be fully engaged with their issue. • Quality Management—The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Documentation of procedures and activities are important. • Self-Reliant—Effective and efficient time-management and organizational skills. • Adaptability—The individual adapts to changes in the work environment, manages competing demands and deal with frequent change, delays or unexpected events. • Dependability—The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Working Conditions & Physical Demands: • Performing General Physical Activities - Performing physical activities that require working under desks and having mobility throughout all facilities; including high places, stairs, ladders, and confined spaces. • Use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and kneeling to handle equipment and materials. • Sit for long periods of time, interacting with monitors, keyboard, mouse, paperwork, and phones. • Can require heavy work (lifting to 50 pounds). • Will require proper coordination and motor skills to work with equipment and tools as needed. Education, Formal Training & Experience: • Must possess a valid driver’s license. • High School diploma or GED preferred. • This position requires extensive knowledge of Windows 7 and 10, basic networking, Microsoft Office 365, and cell phone proficiency. • Not required, but beneficial: Certifications A+, NET+, or MCP / MCSE. • Not required, but beneficial: Associates / Bachelor's Degree in Computer Sciences or equivalent experience. Affirmative Action / Equal Opportunity Employer -- M/F/D/V -- DRUG FREE WORKPLACE * IF YOU MEET THESE MINIMAL REQUIREMENTS, PLEASE COMPLETE AN ONLINE APPLICATION AT: https://www.conditionedair.com/about/careers/
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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