Hvac Weekend/Over Night Dispatcher

Orlando, Florida


Hvac Job Number:
J0014d727
 
Primary Location:
Orlando, Florida
 
Positions:
Dispatcher
 
Sector:
Commercial/Industrial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
**Schedule: Sat-Sun 6am - 6pm; Monday 6pm-6am** ****$13hr ****** •Answer all incoming calls to main line including service calls and the receptionist line. •Answer general phone inquiries in a professional and courteous manner. •Receive and dispatch work orders and service calls for technicians service calls in order of receiving. •Answer and dispatch most of daytime calls. Average calls per day is 60. •Dispatch all service calls to appropriate technicians. •Record all service calls into Great Plains to maintain records. •Scan all Orlando & Sarasota location incoming invoices. •Organize Billable, Non-billable, Preventative Maintenance and In-house service orders. •Take time off timesheets and transfer to invoices – (Non-Billable). •Input information gathered from invoices into Microsoft Excel and Great Plains. •Send Non-billable, Preventative Maintenance and Verisae Service Orders to proper Publix Supermarket Division. •Maintain confidentiality in all aspect of staff and company information. •Assist and update maintenance of the department files & web files. •Monitor and verify store Dial Out Alarms, Dispatch alarms when necessary. •Control and record access to the gate during after hours. •Perform general clerical duties to include, but not limited to, copying, faxing, mailing and filing. •Good time management skills. •Excellent attention to detail. •Clear written and verbal communication. •Work well in a team environment. •Other duties as assigned.
Hvac Job Number: J0014d727
 
Primary Location:  Orlando, Florida
 
Positions: Dispatcher
 
Sector: Commercial/Industrial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: **Schedule: Sat-Sun 6am - 6pm; Monday 6pm-6am** ****$13hr ****** •Answer all incoming calls to main line including service calls and the receptionist line. •Answer general phone inquiries in a professional and courteous manner. •Receive and dispatch work orders and service calls for technicians service calls in order of receiving. •Answer and dispatch most of daytime calls. Average calls per day is 60. •Dispatch all service calls to appropriate technicians. •Record all service calls into Great Plains to maintain records. •Scan all Orlando & Sarasota location incoming invoices. •Organize Billable, Non-billable, Preventative Maintenance and In-house service orders. •Take time off timesheets and transfer to invoices – (Non-Billable). •Input information gathered from invoices into Microsoft Excel and Great Plains. •Send Non-billable, Preventative Maintenance and Verisae Service Orders to proper Publix Supermarket Division. •Maintain confidentiality in all aspect of staff and company information. •Assist and update maintenance of the department files & web files. •Monitor and verify store Dial Out Alarms, Dispatch alarms when necessary. •Control and record access to the gate during after hours. •Perform general clerical duties to include, but not limited to, copying, faxing, mailing and filing. •Good time management skills. •Excellent attention to detail. •Clear written and verbal communication. •Work well in a team environment. •Other duties as assigned.
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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