Hvac Dispatcher

Oviedo, Florida


Hvac Job Number:
J0013a523
 
Primary Location:
Oviedo, Florida
 
Positions:
Dispatcher
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift; Second Shift
 
Job Description:
30 year established residential HVAC company is looking for one Dispatcher who will be responsible for receiving service requests and facilitating activities such as directing technicians and field staff support to ensure a high level of customer service. Responsibilities: •Answer incoming phone calls *Input service requests (TMS) •Dispatching and tracking technicians •Compile data and prepare reports for management •Resolve customer concerns (Minor) •Place “Happy Calls” to customers after all service calls •Keep management informed of any concerns relating to department efficiency, production, or scheduling. •Other duties as required Qualifications: Experience in the HVAC or other mechanical systems related field a plus Bi-lingual in spanish would be a huge plus Strong multi tasking ability Excellent customer service and general communication skills Ability to closely manage time sensitive priorities Ability to work well under pressure Very organized, good at managing paper flow, and all related administrative requirements of the position
Hvac Job Number: J0013a523
 
Primary Location:  Oviedo, Florida
 
Positions: Dispatcher
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift; Second Shift
 
Job Description: 30 year established residential HVAC company is looking for one Dispatcher who will be responsible for receiving service requests and facilitating activities such as directing technicians and field staff support to ensure a high level of customer service. Responsibilities: •Answer incoming phone calls *Input service requests (TMS) •Dispatching and tracking technicians •Compile data and prepare reports for management •Resolve customer concerns (Minor) •Place “Happy Calls” to customers after all service calls •Keep management informed of any concerns relating to department efficiency, production, or scheduling. •Other duties as required Qualifications: Experience in the HVAC or other mechanical systems related field a plus Bi-lingual in spanish would be a huge plus Strong multi tasking ability Excellent customer service and general communication skills Ability to closely manage time sensitive priorities Ability to work well under pressure Very organized, good at managing paper flow, and all related administrative requirements of the position
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
Required Skills:
 
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