Hvac Field Service Manager

Baltimore, Maryland


Hvac Job Number:
J001509b6
 
Primary Location:
Baltimore, Maryland
 
Positions:
Field Supervisor; Finance/Accounting Manager; General Manager; Manager; Operations Manager; Project Manager; Service Manager
 
Sector:
Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
HVAC Service Manager Centerline Communications, LLC has an HVAC Service Manager opening in the Baltimore, MD/ Washington DC area. We are looking for highly-motivated top performers who excel in a fast-paced environment. We expect our Managers to exhibit leadership, to be results-oriented, and driven to succeed. Who We Are Founded in 2006, Centerline Communications LLC is a turnkey professional services organization specializing in the development and maintenance of wireless telecommunications networks. Centerline Communications, LLC works with all the major wireless operators and equipment manufacturers in the U.S. and leaders in the industry ecosystem. It is a full-service operation, specializing in the development, construction and maintenance of wireless telecommunications networks. Centerline Communications, LLC also offers a complete package of facilities services, including HVAC, mechanical and electrical maintenance for commercial businesses. Centerline Communications, LLC’s success is built on a foundation of highly experienced management and staff who embrace responsibility and an unwavering commitment to clients. In less than a decade, the company has grown from 5 to more than 225 employees, covering 32 states, with offices in three major cities in the U.S. Position Summary The Service Manager is responsible for 14+ employees and will oversee all service within given market(s). Reporting to the Operations Manager, the position is part of our Managed Services division and works with our team responsible for planning, directing, and coordinating the service operations group. The Service Manager will directly manage Service, PM and Lead Technicians, including but not limited to: implementing company policies, aiding in the training of employees; planning, assigning, and directing work; appraising performance; evaluating employees; addressing complaints and resolving problems. Duties and Responsibilities: - Participate in a number of activities associated with field operations, including but not limited to safety, scheduling and resource allocation, customer relationships, time and expense processing, time management. - Review service tickets daily to assure customer was charged correct prices, parts were ordered, paperwork completed and that the technician accomplished tasks in an efficient manner. - Provide customer service support as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems. - Leveraging appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a professional and proactive basis. Must also leverage this same skill set to work through customer conflict/concerns. Avoid foreseeable customer issues through planning ahead. - Actively participate in the recruiting and training of project staff. Supervisory Responsibilities: - Evaluate team’s strengths and weaknesses, interfacing with other internal managers to determine appropriate courses of action to organize and manage the most productive and efficient team. - Strategize with team to coordinate and optimize internal personnel, client interface and deliverables. - Embrace strong work ethics personally and throughout company and client teams. - Identify the problem, attack the problem, solve the problem, and then build a process that prevents the problem. - Ensure compliance with safety, regulatory, corporate and quality requirements for all personnel and third-party vendors. - Explore solutions to current processes and systems. Create and implement innovative solutions leveraging a thorough understanding of the business needs, related systems, data and resources. Other Duties: - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: - Strong and proven capabilities across all phases of reactive service work; leadership for direction setting, clarifying and identifying appropriate issues and risks to be mitigated and which to escalate for overall success. - Strong communication skills; able to leverage other Service Managers and/or subject matter experts to achieve division goals; proven ability to lead teams through adversity and consistently motivate. - Analytical skills on performance metrics and other measurable business processes and tasks - Initiative: Able to identify problems or new ideas without prompting, does not wait for others to take, or request to take, action - Positivity: Maintain a positive attitude in a high stress environment. - Collaboration: Able to establish and maintain collaborative partnerships. Strong communication, relationship building and organizational skills. - Attention to detail: Achieves thoroughness and accuracy when accomplishing a task. - Problem Solving: Identify root causes of problems and implement solutions. - Work Ethic: Embrace strong work ethics personally and throughout company and client teams. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 20 pounds. The employee may drive for extended periods of time, including all weather and light conditions. Required Education and Experience: - Minimum of (4) four years of experience in a hands-on role in HVAC industry. - At least (2) two years of previous direct management experience in HVAC service or related industry. - Technical or business school degree or certificate. - Effective user of Microsoft Office (Outlook, Excel, Word) and industry standard dispatch software applications Position Type/Expected Hours of Work: - This is a full-time exempt position. Days of work are Monday through Friday. Some evenings/weekends required. Several available shifts: - Monday through Friday from 7am - 3pm with some irregular hours. Weekends and evenings required, on a rotating basis. - Sunday through Thursday from 3pm-11pm. Weekends and days required, on a rotating basis. - Tuesday through Saturday from 3pm-11pm. Weekends and days required, on a rotating basis. Travel: - Travel to sites may be required, sometimes in excess of 100 miles - Must possess a valid driver’s license and be insurable under the company insurance policy.
Hvac Job Number: J001509b6
 
Primary Location:  Baltimore, Maryland
 
Positions: Field Supervisor; Finance/Accounting Manager; General Manager; Manager; Operations Manager; Project Manager; Service Manager
 
Sector: Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: HVAC Service Manager Centerline Communications, LLC has an HVAC Service Manager opening in the Baltimore, MD/ Washington DC area. We are looking for highly-motivated top performers who excel in a fast-paced environment. We expect our Managers to exhibit leadership, to be results-oriented, and driven to succeed. Who We Are Founded in 2006, Centerline Communications LLC is a turnkey professional services organization specializing in the development and maintenance of wireless telecommunications networks. Centerline Communications, LLC works with all the major wireless operators and equipment manufacturers in the U.S. and leaders in the industry ecosystem. It is a full-service operation, specializing in the development, construction and maintenance of wireless telecommunications networks. Centerline Communications, LLC also offers a complete package of facilities services, including HVAC, mechanical and electrical maintenance for commercial businesses. Centerline Communications, LLC’s success is built on a foundation of highly experienced management and staff who embrace responsibility and an unwavering commitment to clients. In less than a decade, the company has grown from 5 to more than 225 employees, covering 32 states, with offices in three major cities in the U.S. Position Summary The Service Manager is responsible for 14+ employees and will oversee all service within given market(s). Reporting to the Operations Manager, the position is part of our Managed Services division and works with our team responsible for planning, directing, and coordinating the service operations group. The Service Manager will directly manage Service, PM and Lead Technicians, including but not limited to: implementing company policies, aiding in the training of employees; planning, assigning, and directing work; appraising performance; evaluating employees; addressing complaints and resolving problems. Duties and Responsibilities: - Participate in a number of activities associated with field operations, including but not limited to safety, scheduling and resource allocation, customer relationships, time and expense processing, time management. - Review service tickets daily to assure customer was charged correct prices, parts were ordered, paperwork completed and that the technician accomplished tasks in an efficient manner. - Provide customer service support as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems. - Leveraging appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a professional and proactive basis. Must also leverage this same skill set to work through customer conflict/concerns. Avoid foreseeable customer issues through planning ahead. - Actively participate in the recruiting and training of project staff. Supervisory Responsibilities: - Evaluate team’s strengths and weaknesses, interfacing with other internal managers to determine appropriate courses of action to organize and manage the most productive and efficient team. - Strategize with team to coordinate and optimize internal personnel, client interface and deliverables. - Embrace strong work ethics personally and throughout company and client teams. - Identify the problem, attack the problem, solve the problem, and then build a process that prevents the problem. - Ensure compliance with safety, regulatory, corporate and quality requirements for all personnel and third-party vendors. - Explore solutions to current processes and systems. Create and implement innovative solutions leveraging a thorough understanding of the business needs, related systems, data and resources. Other Duties: - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: - Strong and proven capabilities across all phases of reactive service work; leadership for direction setting, clarifying and identifying appropriate issues and risks to be mitigated and which to escalate for overall success. - Strong communication skills; able to leverage other Service Managers and/or subject matter experts to achieve division goals; proven ability to lead teams through adversity and consistently motivate. - Analytical skills on performance metrics and other measurable business processes and tasks - Initiative: Able to identify problems or new ideas without prompting, does not wait for others to take, or request to take, action - Positivity: Maintain a positive attitude in a high stress environment. - Collaboration: Able to establish and maintain collaborative partnerships. Strong communication, relationship building and organizational skills. - Attention to detail: Achieves thoroughness and accuracy when accomplishing a task. - Problem Solving: Identify root causes of problems and implement solutions. - Work Ethic: Embrace strong work ethics personally and throughout company and client teams. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 20 pounds. The employee may drive for extended periods of time, including all weather and light conditions. Required Education and Experience: - Minimum of (4) four years of experience in a hands-on role in HVAC industry. - At least (2) two years of previous direct management experience in HVAC service or related industry. - Technical or business school degree or certificate. - Effective user of Microsoft Office (Outlook, Excel, Word) and industry standard dispatch software applications Position Type/Expected Hours of Work: - This is a full-time exempt position. Days of work are Monday through Friday. Some evenings/weekends required. Several available shifts: - Monday through Friday from 7am - 3pm with some irregular hours. Weekends and evenings required, on a rotating basis. - Sunday through Thursday from 3pm-11pm. Weekends and days required, on a rotating basis. - Tuesday through Saturday from 3pm-11pm. Weekends and days required, on a rotating basis. Travel: - Travel to sites may be required, sometimes in excess of 100 miles - Must possess a valid driver’s license and be insurable under the company insurance policy.
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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