Hvac Executive; General Manager; Operations Manager

Silver Spring, Maryland


Hvac Job Number:
J000d4277
 
Primary Location:
Silver Spring, Maryland
 
Positions:
Executive; General Manager; Operations Manager
 
Sector:
Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
JOB DESCRIPTION American Residential Services has an immediate opportunity in our MD market for the position of General Manager. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance. PRIMARY FUNCTION The General Manager is responsible for the overall success and management of our residential and commercial HVAC & Plumbing service center. Our General Managers plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. ESSENTIAL FUNCTIONS: • Assuming full operational responsibility for profit and loss related activities. • Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction. • Consistently administering company policies and procedures throughout the service center. • Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner. • Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center. • Recruiting, selecting, and training all service center employees. • Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings. • Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner. • Developing new programs and executing established plans to meet and exceed sales goals. • Maintaining a working knowledge of competitors, developing innovations to maintain market lead, and sharing best practices with other members of ARS® / Rescue Rooter® management. • Partnering with local management and personnel to maintain best practices for safety and sales-generation in the field. Service center managers should spend at least 5% of their time in the field to gain a “bottom-up” perspective on how to make the service center more efficient, cohesive, and viable. • Manage three or more front line managers who, in turn, supervise a field workforce of sales and service teams offering HVAC and Plumbing products and services to both residential and commercial customers. BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS) • Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets • Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business. • Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Master's degree preferred. • Consistent track record of meeting and exceeding revenue objectives. SPECIAL KNOWLEDGE/SKILLS AND/OR ABILITIES: • Strong interpersonal/communication skills. (Oral and written) • Ability to self-start and motivate a group of individuals to act as team towards a common goal. • Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives. • Build a team culture by recruiting, motivating and training the staff. • Review and promote the maintenance of a safe, accident free and healthy work environment. • Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan. • Excellent analytical skills, financial acumen, and attention to detail. • Computer proficiency. (Microsoft preferred) We are an Equal Opportunity Employer – "United
Hvac Job Number: J000d4277
 
Primary Location:  Silver Spring, Maryland
 
Positions:  Executive; General Manager; Operations Manager
 
Sector:  Commercial/Industrial; Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: JOB DESCRIPTION American Residential Services has an immediate opportunity in our MD market for the position of General Manager. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance. PRIMARY FUNCTION The General Manager is responsible for the overall success and management of our residential and commercial HVAC & Plumbing service center. Our General Managers plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. ESSENTIAL FUNCTIONS: • Assuming full operational responsibility for profit and loss related activities. • Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction. • Consistently administering company policies and procedures throughout the service center. • Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner. • Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center. • Recruiting, selecting, and training all service center employees. • Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings. • Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner. • Developing new programs and executing established plans to meet and exceed sales goals. • Maintaining a working knowledge of competitors, developing innovations to maintain market lead, and sharing best practices with other members of ARS® / Rescue Rooter® management. • Partnering with local management and personnel to maintain best practices for safety and sales-generation in the field. Service center managers should spend at least 5% of their time in the field to gain a “bottom-up” perspective on how to make the service center more efficient, cohesive, and viable. • Manage three or more front line managers who, in turn, supervise a field workforce of sales and service teams offering HVAC and Plumbing products and services to both residential and commercial customers. BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS) • Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets • Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business. • Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Master's degree preferred. • Consistent track record of meeting and exceeding revenue objectives. SPECIAL KNOWLEDGE/SKILLS AND/OR ABILITIES: • Strong interpersonal/communication skills. (Oral and written) • Ability to self-start and motivate a group of individuals to act as team towards a common goal. • Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives. • Build a team culture by recruiting, motivating and training the staff. • Review and promote the maintenance of a safe, accident free and healthy work environment. • Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan. • Excellent analytical skills, financial acumen, and attention to detail. • Computer proficiency. (Microsoft preferred) We are an Equal Opportunity Employer – "United
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
Required Skills:
 
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