Hvac HVAC Service Manager

Middletown, Ohio


Hvac Job Number:
J001555c4
 
Primary Location:
Middletown, Ohio
 
Positions:
Field Supervisor; Finance/Accounting Manager; Foreman; General Manager; Installation Manager; Manager; Operations Manager; Project Manager; QA/QC Manager; Service Manager
 
Sector:
Commercial/Industrial; Manufacturing (including Sheet Metal Shops)
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
POSITION SUMMARY: The Service Manager’s primary responsibility will be to provide and maintain support of the Company’s field associates and client facilities. This includes performance of field quality assurance surveys, equipment operational and performance tests, and review of trade standards. EDUCATION AND EXPERIENCE: High school diploma or its equivalent. Apprenticeship and/or formal training in area of specialty. 6-10 years of experience in the field or in a related area, or completion of accredited HVAC school with an Associate’s Degree. 5+ years of managing staff, or equivalent combination of education and experience. ESSENTIAL DUTIES & RESPONSIBILITIES: -Obtain working knowledge of Company operations, portfolio of services, policies and procedures. Implementation and execution of those as necessary. -Review equipment historical data, PM reports and provide insight to equipment performance trends and identify needed repairs, overhaul or replacement. -Leadership of service / project associates as well as experience in related trades of piping, sheet metal, and subcontractors. -Promptly address customer complaints to assure resolution and maintain long-term relationships. -Oversees the delivery of the Gross Profit and Gross Margin as required by the annual budget. -Ability to review equipment historical data, PM reports and provide insight to equipment performance trends and identify needed repairs, overhaul or replacement. -Oversee budget, labor costs, supply costs, inventories, and ensure services are in agreement between AFO and the client. -Ability to document field observations and provide reports to management on equipment evaluations, provide methods to improve comfort and efficient operation while extending equipment life. -Provide direction for dispatch and sub-contractors to ensure we exceed customer expectations and commitments. -Work closely with the Service coordinators on the daily dispatching of the service technicians and maintaining the on-call schedule for emergency service. -Work closely with VP of Service Operations to ensure success of daily operations. -Monitors and reviews all service calls / PM activity daily, weekly, monthly. -Provide field technical support for the service technicians. -Provide technical direction and review of equipment tasking, repair proposals, and recommendations for unit repair and replacement. -Provide support for material and equipment ordering. -Drive monthly, quarterly, and annual operating process and improvements. -Work closely with clients to ensure that we are meeting all performance standards and expectations, and are viewed as a strategic partner that understands their operating needs and requirements. -Assess the current condition of electrical, building automation, HVAC, plumbing and other essential facilities equipment. -Maintain accurate records of the condition of equipment and other systems in the facilities. -Assure that truck inventory is accurately tracked through tech anywhere and periodical manual inventory. -Assist in monthly refrigerant inventory of all technician trucks. -Inspect and assure proper truck maintenance is being followed. -Monitor driver safety prodigal and take necessary steps to ensure safe driving habits. -Ensure compliance with all OSHA regulations and other local, state, and federal government regulations. -May assume on-call rotation if service technicians are unavailable. -Work with HR on reports, testing, and all Company policies for job related safety injuries, safety violations and truck accidents. -Maintain man power planner to ensure technician staffing is adequate to meet client service needs. -Recruitment and hiring of new service technicians. -Other duties as assigned. WHAT YOU'LL LOVE ABOUT US: Great Company Culture: Awarded 2019 & 2018 Top Workplace by Columbus CEO Magazine, Forbes 2016 America’s Best Small Companies, 2015 Commercial HVAC Contractor of the Year Work Life Balance: Paid Time Off, 7 paid holidays and 3 paid days per year to volunteer at a non-profit of your choice! Health Benefits: 8 medical plan options (including 3 free ones!), dental, vision, and wellness incentives! Company paid short-term & long-term disability and life insurance. Prepare for the Future: 401(k) with company match
Hvac Job Number: J001555c4
 
Primary Location:  Middletown, Ohio
 
Positions: Field Supervisor; Finance/Accounting Manager; Foreman; General Manager; Installation Manager; Manager; Operations Manager; Project Manager; QA/QC Manager; Service Manager
 
Sector: Commercial/Industrial; Manufacturing (including Sheet Metal Shops)
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: POSITION SUMMARY: The Service Manager’s primary responsibility will be to provide and maintain support of the Company’s field associates and client facilities. This includes performance of field quality assurance surveys, equipment operational and performance tests, and review of trade standards. EDUCATION AND EXPERIENCE: High school diploma or its equivalent. Apprenticeship and/or formal training in area of specialty. 6-10 years of experience in the field or in a related area, or completion of accredited HVAC school with an Associate’s Degree. 5+ years of managing staff, or equivalent combination of education and experience. ESSENTIAL DUTIES & RESPONSIBILITIES: -Obtain working knowledge of Company operations, portfolio of services, policies and procedures. Implementation and execution of those as necessary. -Review equipment historical data, PM reports and provide insight to equipment performance trends and identify needed repairs, overhaul or replacement. -Leadership of service / project associates as well as experience in related trades of piping, sheet metal, and subcontractors. -Promptly address customer complaints to assure resolution and maintain long-term relationships. -Oversees the delivery of the Gross Profit and Gross Margin as required by the annual budget. -Ability to review equipment historical data, PM reports and provide insight to equipment performance trends and identify needed repairs, overhaul or replacement. -Oversee budget, labor costs, supply costs, inventories, and ensure services are in agreement between AFO and the client. -Ability to document field observations and provide reports to management on equipment evaluations, provide methods to improve comfort and efficient operation while extending equipment life. -Provide direction for dispatch and sub-contractors to ensure we exceed customer expectations and commitments. -Work closely with the Service coordinators on the daily dispatching of the service technicians and maintaining the on-call schedule for emergency service. -Work closely with VP of Service Operations to ensure success of daily operations. -Monitors and reviews all service calls / PM activity daily, weekly, monthly. -Provide field technical support for the service technicians. -Provide technical direction and review of equipment tasking, repair proposals, and recommendations for unit repair and replacement. -Provide support for material and equipment ordering. -Drive monthly, quarterly, and annual operating process and improvements. -Work closely with clients to ensure that we are meeting all performance standards and expectations, and are viewed as a strategic partner that understands their operating needs and requirements. -Assess the current condition of electrical, building automation, HVAC, plumbing and other essential facilities equipment. -Maintain accurate records of the condition of equipment and other systems in the facilities. -Assure that truck inventory is accurately tracked through tech anywhere and periodical manual inventory. -Assist in monthly refrigerant inventory of all technician trucks. -Inspect and assure proper truck maintenance is being followed. -Monitor driver safety prodigal and take necessary steps to ensure safe driving habits. -Ensure compliance with all OSHA regulations and other local, state, and federal government regulations. -May assume on-call rotation if service technicians are unavailable. -Work with HR on reports, testing, and all Company policies for job related safety injuries, safety violations and truck accidents. -Maintain man power planner to ensure technician staffing is adequate to meet client service needs. -Recruitment and hiring of new service technicians. -Other duties as assigned. WHAT YOU'LL LOVE ABOUT US: Great Company Culture: Awarded 2019 & 2018 Top Workplace by Columbus CEO Magazine, Forbes 2016 America’s Best Small Companies, 2015 Commercial HVAC Contractor of the Year Work Life Balance: Paid Time Off, 7 paid holidays and 3 paid days per year to volunteer at a non-profit of your choice! Health Benefits: 8 medical plan options (including 3 free ones!), dental, vision, and wellness incentives! Company paid short-term & long-term disability and life insurance. Prepare for the Future: 401(k) with company match
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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