Hvac Client Care Specialist

Westerville, Ohio


Hvac Job Number:
J0013d632
 
Primary Location:
Westerville, Ohio
 
Positions:
Administrative Support; Dispatcher
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift; Second Shift
 
Job Description:
The Client CARE Representative directly communicates with the company's customers and is responsible for providing exceptional customer service. The position is responsible for answering and responding to incoming calls. They schedule appointments, dispatch and debrief service technicians, make customer satisfaction calls, and generate appointments with customers. The goal of the position is to provide exceptional customer service by responding and resolving customer inquiries in a prompt and professional manner using a multitude of resources. Skills: -Excellent telephone customer service skills, Excellent computer skills, Emotion Control, Data Entry Skills, Verbal Communication, Multi-tasking, Ability to work independently and as part of a team, Positive Attitude
Hvac Job Number: J0013d632
 
Primary Location:  Westerville, Ohio
 
Positions: Administrative Support; Dispatcher
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift; Second Shift
 
Job Description: The Client CARE Representative directly communicates with the company's customers and is responsible for providing exceptional customer service. The position is responsible for answering and responding to incoming calls. They schedule appointments, dispatch and debrief service technicians, make customer satisfaction calls, and generate appointments with customers. The goal of the position is to provide exceptional customer service by responding and resolving customer inquiries in a prompt and professional manner using a multitude of resources. Skills: -Excellent telephone customer service skills, Excellent computer skills, Emotion Control, Data Entry Skills, Verbal Communication, Multi-tasking, Ability to work independently and as part of a team, Positive Attitude
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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