Hvac Customer Service Representative

Glenshaw, Pennsylvania


Hvac Job Number:
J00136575
 
Primary Location:
Glenshaw, Pennsylvania
 
Positions:
Administrative Support
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
A national, home services company is looking for Customer Service Representatives. Provides excellent customer relations in support of service operations by resolving customer service issues, scheduling service appointments and providing customer communication. Applicants need to have strong communication skills and the ability to multi-task. Serious applicants need only apply. ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATIONS: (NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.) Receives incoming telephone calls from customers and enters customer data into the computer. Responds to customers by answering service inquiries and providing residential and commercial service information. Gathers information to analyze heating, air conditioning, plumbing and drain problems and document telephone call. Accepts and processes service orders and schedules appointments for service. Expedites and coordinates with team members to resolve problems and customer issues. Forwards calls, as appropriate, to other members of the staff in other departments. Performs record management by creating folders, filing and updating information as needed. May send out mailers, surveys, thank you notes, gift certificates and other customer service correspondence. Assist other departments as needed and performs other duties as required. Observes all safety and company rules and regulations in the performance of duties. Other duties as assigned.
Hvac Job Number: J00136575
 
Primary Location:  Glenshaw, Pennsylvania
 
Positions: Administrative Support
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: A national, home services company is looking for Customer Service Representatives. Provides excellent customer relations in support of service operations by resolving customer service issues, scheduling service appointments and providing customer communication. Applicants need to have strong communication skills and the ability to multi-task. Serious applicants need only apply. ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATIONS: (NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.) Receives incoming telephone calls from customers and enters customer data into the computer. Responds to customers by answering service inquiries and providing residential and commercial service information. Gathers information to analyze heating, air conditioning, plumbing and drain problems and document telephone call. Accepts and processes service orders and schedules appointments for service. Expedites and coordinates with team members to resolve problems and customer issues. Forwards calls, as appropriate, to other members of the staff in other departments. Performs record management by creating folders, filing and updating information as needed. May send out mailers, surveys, thank you notes, gift certificates and other customer service correspondence. Assist other departments as needed and performs other duties as required. Observes all safety and company rules and regulations in the performance of duties. Other duties as assigned.
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
 
HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs