Hvac Service Dispatcher

Willow Grove, Pennsylvania


Hvac Job Number:
J001447bb
 
Primary Location:
Willow Grove, Pennsylvania
 
Positions:
Dispatcher
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
The Dispatcher will schedule all service calls in the most efficient manner possible. The role of a dispatcher is to provide prompt service to our customers as well as assuring efficiency and profitability for the company. The Dispatcher must be self motivated. • Prioritizing calls (urgency of each call, ie water leak vs dripping faucet, or tune–up vs no heat) • Ability to send the right technician to the call (sorting calls for profitability) • Geographic knowledge (routing calls for efficiency) • Customer notification • Scheduling maintenance calls • Assuring technicians have a full work schedule • Assuring technicians arrive at first call on time • Monitoring work load • Monitoring GPS
Hvac Job Number: J001447bb
 
Primary Location:  Willow Grove, Pennsylvania
 
Positions: Dispatcher
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: The Dispatcher will schedule all service calls in the most efficient manner possible. The role of a dispatcher is to provide prompt service to our customers as well as assuring efficiency and profitability for the company. The Dispatcher must be self motivated. • Prioritizing calls (urgency of each call, ie water leak vs dripping faucet, or tune–up vs no heat) • Ability to send the right technician to the call (sorting calls for profitability) • Geographic knowledge (routing calls for efficiency) • Customer notification • Scheduling maintenance calls • Assuring technicians have a full work schedule • Assuring technicians arrive at first call on time • Monitoring work load • Monitoring GPS
 

Preferred Skills and Education


Minimum Experience Required:
Experienced (2-4 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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