Hvac HVAC Dispatcher

Columbia, South Carolina


Hvac Job Number:
J0013b974
 
Primary Location:
Columbia, South Carolina
 
Positions:
Dispatcher
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
ARS Rescue Rooter of Columbia, SC is looking for an experienced Dispatcher to join our team full-time. As a company, ARS has set the goal to be the best in all the markets it serves. While that challenge sets a high standard for employees, it also serves as a road map for long-term success AND provides for a great work environment. ARS has immediate openings for a Dispatcher position within the organization. The applicant must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer. Job Qualifications: • Answer customer calls in a busy office environment • Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies. • Enter customer data in the computer. • Handle all customers in a professional manner. • Provide timely response and feedback to the customer regarding customer questions. • Makes outbound calls to customer to schedule appointments for their maintenance agreement. • HVAC background a plus. MINIMUM EDUCATION/EXPERIENCE: • HS diploma, or GED equivalent, is required. • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. • Previous experience in customer service and/or a service line is desired. • Must be computer literate with knowledge of Microsoft Office products. • Must be able to use general office machines and know the geographical territory. • Strong communication and interpersonal skills are required. All candidates are required to undergo a pre-employment drug screen and background checks. ARS/RESCUE ROOTER..."United by Exceptional Service" We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Hvac Job Number: J0013b974
 
Primary Location:  Columbia, South Carolina
 
Positions: Dispatcher
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: ARS Rescue Rooter of Columbia, SC is looking for an experienced Dispatcher to join our team full-time. As a company, ARS has set the goal to be the best in all the markets it serves. While that challenge sets a high standard for employees, it also serves as a road map for long-term success AND provides for a great work environment. ARS has immediate openings for a Dispatcher position within the organization. The applicant must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer. Job Qualifications: • Answer customer calls in a busy office environment • Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies. • Enter customer data in the computer. • Handle all customers in a professional manner. • Provide timely response and feedback to the customer regarding customer questions. • Makes outbound calls to customer to schedule appointments for their maintenance agreement. • HVAC background a plus. MINIMUM EDUCATION/EXPERIENCE: • HS diploma, or GED equivalent, is required. • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. • Previous experience in customer service and/or a service line is desired. • Must be computer literate with knowledge of Microsoft Office products. • Must be able to use general office machines and know the geographical territory. • Strong communication and interpersonal skills are required. All candidates are required to undergo a pre-employment drug screen and background checks. ARS/RESCUE ROOTER..."United by Exceptional Service" We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
Required Skills:
 
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