Hvac CSR/Dispatcher

Richmond, Texas


Hvac Job Number:
J0008da01
 
Primary Location:
Richmond, Texas
 
Positions:
Administrative Support (NEW); Dispatcher
 
Sector:
Residential/Light Commercial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Our growing, service-based office needs a reliable, well-organized Dispatcher/Customer Service Representative (CSR) to help with day-to-day operations. The Dispatcher/CSR will be primarily responsible for managing phone lines and effectively dispatching Service Technicians and Install Teams with a focus on labor-usage efficiency. The position will also be responsible for entering daily service/install tickets into operational software, oversight of the annual maintenance program and record management. We’re looking for a punctual, energetic "go-getter" who can work well in a small, dynamic office setting. This position will require a person who can multi-task, meet specific deadlines, "think on their feet", work well with others, and get the job done. Prefer someone with two to four years of experience with dispatching in a service-related environment, but will consider equivalent experience; experience with an operational dispatching software (ACOWIN a plus), but will provide training to the right individual. Requires experience in Microsoft Office (mainly Word & Excel), excellent communication skills and extremely proficient with spelling and grammar usage. This position reports to the Office Manager and will be eligible for benefits after a 90-day probationary period.
Hvac Job Number: J0008da01
 
Primary Location:  Richmond, Texas
 
Positions: Administrative Support (NEW); Dispatcher
 
Sector: Residential/Light Commercial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Our growing, service-based office needs a reliable, well-organized Dispatcher/Customer Service Representative (CSR) to help with day-to-day operations. The Dispatcher/CSR will be primarily responsible for managing phone lines and effectively dispatching Service Technicians and Install Teams with a focus on labor-usage efficiency. The position will also be responsible for entering daily service/install tickets into operational software, oversight of the annual maintenance program and record management. We’re looking for a punctual, energetic "go-getter" who can work well in a small, dynamic office setting. This position will require a person who can multi-task, meet specific deadlines, "think on their feet", work well with others, and get the job done. Prefer someone with two to four years of experience with dispatching in a service-related environment, but will consider equivalent experience; experience with an operational dispatching software (ACOWIN a plus), but will provide training to the right individual. Requires experience in Microsoft Office (mainly Word & Excel), excellent communication skills and extremely proficient with spelling and grammar usage. This position reports to the Office Manager and will be eligible for benefits after a 90-day probationary period.
 

Preferred Skills and Education


Minimum Experience Required:
Experienced (2-4 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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