Hvac Technical Support Specialist

Waller, Texas


Hvac Job Number:
J0014d04e
 
Primary Location:
Waller, Texas
 
Positions:
Instructor/Trainer
 
Sector:
Commercial/Industrial; Manufacturing (including Sheet Metal Shops); Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Technical Support Specialist DAIKIN NORTH AMERICA, LLC The Opportunity APPLY HERE: http://careersatgoodman.com/jobsearch/job-details/technical-support-specialist/9250/ Daikin is seeking a professional, skilled individual for our Technical Support Specialist located in Waller, TX. The successful candidate is responsible for fielding phone calls concentrating on technical and troubleshooting assistance, equipment installation and commissioning, and controls installation and commissioning and equipment selection or product application.If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careersatgoodman.com/ and submitting your resume. About Daikin North America Daikin North America LLC (DNA) is a subsidiary of Daikin Industries, Ltd, the world's leading manufacturer of air conditioners and refrigerants. DNA provides the North American market with a full range of residential and commercial HVAC products leveraging its advanced core technologies for refrigerant control, inverters and heat pumps. The company has committed to further development of innovative, high-quality air-conditioning solutions, with the construction of a $417M state-of-the-art manufacturing and business campus in Houston, TX to be completed mid-2016. For additional information, visit www.daikinac.com and www.daikincomfort.com About Daikin Industries, Ltd Daikin Industries, Ltd. is the world's leading manufacturer of air conditioners and refrigerants. The company, leveraging its advanced core technologies for refrigerant control, inverters and heat pumps, develops innovative, high-quality air-conditioning solutions for homes, offices and industrial facilities. Founded in Osaka, Japan in 1924, Daikin and its affiliates now operate in more than 70 production bases worldwide and employ a global workforce of 59,000. Daikin products are available in more than 140 countries. For additional information, visit www.daikin.com May include Deliver prompt, courteous response to calls coming into Daikin’s Service hotline. Assist contractors, installers, distributors, engineers, and end users for Daikin’s complete product line with in-depth troubleshooting and in the application of Daikin equipment. Provide direction and material such as submittal drawings, wiring diagrams, capacity tables, piping recommendations, or other information as published in Daikin’s equipment literature. Provide selection software support. Explanation of product application and equipment performance related inquiries. Explain and assist with control related questions. Test equipment & controls to verify warranty status. Follow up on inquiries to insure customer satisfaction. Log and organize all calls and cases into the Microsoft Dynamics CRM to track information by customer, model number, and reason for inquiry. Ensure compliance with company policies and procedures, adherence to all company guidelines for professional and ethical conduct. Collaborate with cross-functional teams throughout the organization to execute strategies, manage business risk, ensure adherence to process and to achieve business objectives. Associates or Bachelor’s Degree in HVAC or related field preferred. Minimum of 3-5 years of experience in the HVAC field or in a technical support role is required. 4 or more years of experience in the HVAC field, including VRV/VRF technology, providing support for troubleshooting equipment or application of equipment in various vertical markets. 10 or more years of experience in HVAC, including VRV/VRF technology, with strong skills in phone support and instruction in troubleshooting equipment or instruction for vertical market applications and design. Formal Product Training. Commercial HVAC knowledge. Effective coaching and negotiation skills. Tactical and consultative in assessing and persuading. Proficient customer service skills. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office including Word, Excel and PowerPoint. Takes direction from lead & works within well defined instructions. Must be able to perform essential responsibilities with or without reasonable accommodation.
Hvac Job Number: J0014d04e
 
Primary Location:  Waller, Texas
 
Positions: Instructor/Trainer
 
Sector: Commercial/Industrial; Manufacturing (including Sheet Metal Shops); Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Technical Support Specialist DAIKIN NORTH AMERICA, LLC The Opportunity APPLY HERE: http://careersatgoodman.com/jobsearch/job-details/technical-support-specialist/9250/ Daikin is seeking a professional, skilled individual for our Technical Support Specialist located in Waller, TX. The successful candidate is responsible for fielding phone calls concentrating on technical and troubleshooting assistance, equipment installation and commissioning, and controls installation and commissioning and equipment selection or product application.If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careersatgoodman.com/ and submitting your resume. About Daikin North America Daikin North America LLC (DNA) is a subsidiary of Daikin Industries, Ltd, the world's leading manufacturer of air conditioners and refrigerants. DNA provides the North American market with a full range of residential and commercial HVAC products leveraging its advanced core technologies for refrigerant control, inverters and heat pumps. The company has committed to further development of innovative, high-quality air-conditioning solutions, with the construction of a $417M state-of-the-art manufacturing and business campus in Houston, TX to be completed mid-2016. For additional information, visit www.daikinac.com and www.daikincomfort.com About Daikin Industries, Ltd Daikin Industries, Ltd. is the world's leading manufacturer of air conditioners and refrigerants. The company, leveraging its advanced core technologies for refrigerant control, inverters and heat pumps, develops innovative, high-quality air-conditioning solutions for homes, offices and industrial facilities. Founded in Osaka, Japan in 1924, Daikin and its affiliates now operate in more than 70 production bases worldwide and employ a global workforce of 59,000. Daikin products are available in more than 140 countries. For additional information, visit www.daikin.com May include Deliver prompt, courteous response to calls coming into Daikin’s Service hotline. Assist contractors, installers, distributors, engineers, and end users for Daikin’s complete product line with in-depth troubleshooting and in the application of Daikin equipment. Provide direction and material such as submittal drawings, wiring diagrams, capacity tables, piping recommendations, or other information as published in Daikin’s equipment literature. Provide selection software support. Explanation of product application and equipment performance related inquiries. Explain and assist with control related questions. Test equipment & controls to verify warranty status. Follow up on inquiries to insure customer satisfaction. Log and organize all calls and cases into the Microsoft Dynamics CRM to track information by customer, model number, and reason for inquiry. Ensure compliance with company policies and procedures, adherence to all company guidelines for professional and ethical conduct. Collaborate with cross-functional teams throughout the organization to execute strategies, manage business risk, ensure adherence to process and to achieve business objectives. Associates or Bachelor’s Degree in HVAC or related field preferred. Minimum of 3-5 years of experience in the HVAC field or in a technical support role is required. 4 or more years of experience in the HVAC field, including VRV/VRF technology, providing support for troubleshooting equipment or application of equipment in various vertical markets. 10 or more years of experience in HVAC, including VRV/VRF technology, with strong skills in phone support and instruction in troubleshooting equipment or instruction for vertical market applications and design. Formal Product Training. Commercial HVAC knowledge. Effective coaching and negotiation skills. Tactical and consultative in assessing and persuading. Proficient customer service skills. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office including Word, Excel and PowerPoint. Takes direction from lead & works within well defined instructions. Must be able to perform essential responsibilities with or without reasonable accommodation.
 

Preferred Skills and Education


Minimum Experience Required:
Entry Level (less than 2 years)
Minimum Education Required:
High School Diploma
Certifications:
 
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