HVAC Inside Sales Manager

Sacramento, California


Hvac Job Number:
J00158aa8
 
Primary Location:
Sacramento, California
 
Positions:
Field Supervisor; Installation Manager; Manager; Operations Manager; Sales Manager; Sales Representative; Service Manager; Technician (HVAC/R)
 
Sector:
Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
We are looking to employ an experienced Inside Sales Manager to handle the day-to-day operations of a team of HVAC customer service representatives. The responsibilities include providing ongoing professional development opportunities for the CSR staff and developing a documented training process for new employees. To be successful in this role, you should have effective leadership, communication and excellent problem solving skills. Knowledge of HVAC product is beneficial. Responsibilities include: • Setting expectations and encouraging teamwork • Performance management and coaching • Monitor and report on CSR telephone, order metrics • Identify product and skills training needs and initiate training sessions • Conduct training sessions with remote branch staff • Handle elevated customer service issues • Attend product training events; seek personal training for individual growth opportunities • Develop training programs to increase efficiency of the department The ideal candidate will have the following qualifications: • HVAC customer service management preferred • Minimum of 2 years sales management experience • Strong work ethic and be motivated to meet company goals • Ability to coach and develop direct reports • Excellent written and verbal communication skills • Proficient computer and typing skills • Knowledge of CRM applications • Knowledge of the HVAC industry is a plus, but not required
Hvac Job Number: J00158aa8
 
Primary Location:  Sacramento, California
 
Positions: Field Supervisor; Installation Manager; Manager; Operations Manager; Sales Manager; Sales Representative; Service Manager; Technician (HVAC/R)
 
Sector: Residential/Light Commercial; Wholesale Supply/Manufacturer Rep
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: We are looking to employ an experienced Inside Sales Manager to handle the day-to-day operations of a team of HVAC customer service representatives. The responsibilities include providing ongoing professional development opportunities for the CSR staff and developing a documented training process for new employees. To be successful in this role, you should have effective leadership, communication and excellent problem solving skills. Knowledge of HVAC product is beneficial. Responsibilities include: • Setting expectations and encouraging teamwork • Performance management and coaching • Monitor and report on CSR telephone, order metrics • Identify product and skills training needs and initiate training sessions • Conduct training sessions with remote branch staff • Handle elevated customer service issues • Attend product training events; seek personal training for individual growth opportunities • Develop training programs to increase efficiency of the department The ideal candidate will have the following qualifications: • HVAC customer service management preferred • Minimum of 2 years sales management experience • Strong work ethic and be motivated to meet company goals • Ability to coach and develop direct reports • Excellent written and verbal communication skills • Proficient computer and typing skills • Knowledge of CRM applications • Knowledge of the HVAC industry is a plus, but not required
 

Preferred Skills and Education


Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
Technical School Graduate
Certifications:
 
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