Hvac HVAC Dispatcher

Hialeah, Florida


Hvac Job Number:
J0015760d
 
Primary Location:
Hialeah, Florida
 
Positions:
Administrative Support (NEW); Dispatcher; Purchasing
 
Sector:
Commercial/Industrial
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
We are currently seeking a Dispatcher/Service Support Coordinator to join our Service Department. The ideal candidate would have HVAC experience and will provide support through all aspects of the service process from pricing and quoting of equipment/job to the scheduling and completion of the jobs including following up with the customer. Responsibilities include: • Processing all incoming Service calls and emails from customers, while providing exceptional customer service. • Reviewing all work orders and appropriately assigning Service Technicians to jobs via ESC based on various selection criteria per standard operating procedures ranging from skill sets to physical location. • Prioritizing work orders in accordance with current and forecast workload and the nature of the service call. • Monitoring the dispatch board for upcoming available parts, pending/ incomplete dispatches and scheduling accordingly. • Maintaining frequent communication and coordinating with Purchasing, Warehouse, Retrofit and Billing departments as well as Service Manager, Technicians and customers to ensure an efficient process and completion of all service calls. • Conducting quality review of parts cards, job tickets and work orders submitted by technicians. • Maintaining updated and accurate notes in ESC. • Actively communicating with customers before and after each service call. Required Skills/Abilities: • Knowledge and understanding of HVAC systems • Proficiency in the use of Electronic Service Control (ESC) software (highly preferred) • Excellent Organizational skills • Outstanding Interpersonal skills • Attention to detail • Sense of Urgency • Ability to effectively prioritize tasks • Excellent customer Service skills Education and Experience: • High School Diploma or Equivalent • Experience working in the mechanical HVAC industry (highly preferred)
Hvac Job Number: J0015760d
 
Primary Location:  Hialeah, Florida
 
Positions: Administrative Support (NEW); Dispatcher; Purchasing
 
Sector: Commercial/Industrial
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: We are currently seeking a Dispatcher/Service Support Coordinator to join our Service Department. The ideal candidate would have HVAC experience and will provide support through all aspects of the service process from pricing and quoting of equipment/job to the scheduling and completion of the jobs including following up with the customer. Responsibilities include: • Processing all incoming Service calls and emails from customers, while providing exceptional customer service. • Reviewing all work orders and appropriately assigning Service Technicians to jobs via ESC based on various selection criteria per standard operating procedures ranging from skill sets to physical location. • Prioritizing work orders in accordance with current and forecast workload and the nature of the service call. • Monitoring the dispatch board for upcoming available parts, pending/ incomplete dispatches and scheduling accordingly. • Maintaining frequent communication and coordinating with Purchasing, Warehouse, Retrofit and Billing departments as well as Service Manager, Technicians and customers to ensure an efficient process and completion of all service calls. • Conducting quality review of parts cards, job tickets and work orders submitted by technicians. • Maintaining updated and accurate notes in ESC. • Actively communicating with customers before and after each service call. Required Skills/Abilities: • Knowledge and understanding of HVAC systems • Proficiency in the use of Electronic Service Control (ESC) software (highly preferred) • Excellent Organizational skills • Outstanding Interpersonal skills • Attention to detail • Sense of Urgency • Ability to effectively prioritize tasks • Excellent customer Service skills Education and Experience: • High School Diploma or Equivalent • Experience working in the mechanical HVAC industry (highly preferred)
 

Preferred Skills and Education


Minimum Experience Required:
Experienced (2-4 years)
Minimum Education Required:
High School Diploma
Certifications:
 
HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs HVAC Jobs