HVAC Operation Manager
Howell, Michigan
Hvac Job Number:
J001590e6
Primary Location:
Howell, Michigan
Positions:
Field Supervisor; General Manager; Installation Manager; Installer; Manager; Operations Manager; Project Manager; QA/QC Manager; Service Manager; Technician (HVAC/R)
Sector:
Residential/Light Commercial
Required Overnight Travel:
0%
Shift:
First Shift
Job Description:
Primary responsibilities:
-Develops and implements best operational practices while continually focusing on
continuous improvement and process enhancements to achieve budgeted gross
margins.
-Oversees Department spend to include labor, vendor agreements, inventory, and fleet.
Responsible for facilities management, inspections, maintenance, repair, and installation to ensure protection of company assets.
-Oversees safety compliance to include employee training, safety tracking, employee
compliance assessments, and incident investigations are completed properly and
corrective actions are implemented when necessary.
-Ensures all personnel adhere to OSHA safety standards and team members are safety
conscious at all times.
-Maintains compliance of licensing, permitting, and code requirements.
-Manages and develops service staff to include termination, discipline, accountability, scheduling, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments to maximize production.
-Evaluates workloads and personnel schedules to maximize efficiency in achieving
profit and customer satisfaction objectives.
-Maintains training of field personnel on systems, tools, and procedures utilizing in-
house training, ride-alongs, Success Academy, webinars, and online training
programs.
-Provides leadership/coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
-Reviews service paperwork and ensures all field personnel adhere to procedural
standards of reporting and documentation.
-Conducts job site surveys, field personnel ride-alongs, and work evaluations.
-Assists the dispatching operation in ensuring appropriate technician selection for the
type of service.
-Ensures accurate documentation of dispatch, arrival, and completion times.
-Participates in all company sponsored training classes.
-Effectively manages conflict resolution with clients through clear communication,
addressing all concerns, questions, or problems expediently.
-Weekly communication with HR with regards to hiring and manpower planning.
-Maintains a professional image at all times by:
o Wearing only company approved and provided One Hour apparel.
o Following safety policies and procedures.
o Abiding by ALL One Hour standards of performance and code of ethics.
o Maintaining a courteous demeanor with all customers and associates.
o Maintaining company property, ensuring cleanliness and organization, both inside and
out.
o Respecting the customer’s property.
Required knowledge, skills and abilities:
-Must have a minimum of 5 years of verifiable managerial, technical, and sales
experience in HVAC or related field.
Knowledge of the fundamental of operational functionality of residential and light
commercial heating, air conditioning, and ventilation equipment.
-Knowledge of the layout/ sizing and ordering, installation, and service requirements for residential HVAC.
-Must have comprehensive knowledge of current HVAC products.
-Consistent track record of meeting/exceeding annual revenue goals.
-Ability to understand the effects of economic, financial, and market conditions on the business.
-Excellent negotiation, communication, and presentation skills.
-Knowledge of local codes and permitting requirements.
Educational/certification:
Computer proficiency to include Microsoft Word and Excel.
Large group office management experience.
Valid driver’s license and a clean driving record.
GED or High School Diploma.
EPA certification.
NATE certification
Benefits:
Health Insurance
Dental
401k
PTO
Short-term Disability
Life Insurance
Company Branded Apparel
Join Our Team - Recruiting Video: https://www.youtube.com/watch?v=r0-bp6NFGpQ
Family - Recruiting Video: https://www.youtube.com/watch?v=yPW6wInH0RY
Still Considering?
The statement “the grass is always greener on the other side” is often rooted in truth, but there are plenty of exceptions. Where you are currently employed could very well be providing the best opportunities for you, but it is also possible that something much better is sitting just around the corner. If you are at all questioning whether something better exists for you, we would love to chat about your goals to find out if we can help you achieve them. If where you are currently employed is providing the best opportunities, culture, benefits etc. then you can rest assured that where you are is where you should be. If we can provide a better opportunity for you, the choice is yours what the next chapter of your life looks like. Apply today and our hiring manager will reach out to find out if we may be a good fit for you!
Preferred Skills and Education
Minimum Experience Required:
Mid-Career (5-10 years)
Minimum Education Required:
High School Diploma
Certifications:
