Hvac Director of Service PA

Philadelphia, Pennsylvania


Hvac Job Number:
J0015759e
 
Primary Location:
Philadelphia, Pennsylvania
 
Positions:
Executive; Finance/Accounting Manager; General Manager; Operations Manager; Project Manager; Sales Manager; Service Manager
 
Sector:
Commercial/Industrial; Manufacturing (including Sheet Metal Shops)
 
Required Overnight Travel:
0%
 
Shift:
First Shift
 
Job Description:
Who We Are Binsky, a large-scale mechanical contracting and service provider located in NJ & PA is seeking a Director of Service in Pennsylvania! Why We Need You! We need talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed! The Role The Service Executive is responsible for the overall success and management of our commercial HVAC & Plumbing service department. The Service Executive will plan, organize, direct, coordinate, and control service department activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. Responsibilities - Exemplify leadership qualities by establishing an environment which maximizes individual and team performance through accountability. - Using Strategic Leadership and business acumen develop a keen understanding of business strategies, and key offerings to be able to contribute valuable customer insights, competitor intelligence and marketing solutions for growth. - Create a customer service experience that is remarkable and produces strong positive service ratings. - Assume full operational responsibility for profit and loss related activities. - Establish a team culture among service department personnel and holding the team to a high standard of customer satisfaction. - Consistently administer company policies and procedures throughout the service team. - Monitor and maintain job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner. - Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service department - Building, recruiting, selecting, and training all service employees. - Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings. - Optimizing the service team to provide service, complete tasks, and otherwise perform in an efficient manner. - Develop new programs and execute established plans to meet and exceed sales goals. - Maintain a working knowledge of competitors, developing innovations to maintain market lead, and sharing best practices with other members the Management team. - Partner with Safety & Sales management personnel to maintain best practices for safety and sales-generation in the field. - Spend at least 25% time in the field to gain a “bottom-up” perspective on how to make the service team more efficient, cohesive, and viable. Skills - Ability to respond to high-impact customer service escalations in a way that drives customer loyalty - Excellent communicator with superior verbal, written, interpersonal and presentation skills - Strong leader and people manager with proven ability to motivate employees - Proven ability to instill operational excellence with laser focus on the customer experience, while brining discipline to the team - Ability to develop opportunities for growth, while at the same time able to lead, be operationally oriented, and execute at a tactical level - Ability to offer well-structured, well-supported and clearly articulated points-of-of-view when met with skepticism, or customer opposition. - Top notch executive engagement skills with an ability to establish trusted relationships with key decision makers. - Consistent track record of meeting and exceeding revenue objectives. - Strong interpersonal/communication skills. (Oral and written) - Ability to self-start and motivate a group of individuals to act as team towards a common goal. - Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives. - Build a team culture by recruiting, motivating, and training the staff. - Review and promote the maintenance of a safe, accident free and healthy work environment. - Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan. - Excellent analytical skills, financial acumen, and attention to detail. Education and Experience - Bachelor’s degree or equivalent combination of education and experience. - Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets. - Minimum of 5 years of experience successfully leading a fast-paced service. organization and a proven track record of growing a business. Physical Requirements - Physical activity not limited to climbing, bending, kneeling, crawling, walking, standing, speaking, listening, driving and lifting <50 lbs. What We Offer - Full benefits - 401k with company contribution - 8 paid holidays/ year - Paid time off - A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company gatherings, and you’ll build life-long friendships at Binsky Binsky values the well-being of its employees and offers competitive wages and a range of benefits. Binsky is an EOE. This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or require that other different tasks are performed as circumstances change.
Hvac Job Number: J0015759e
 
Primary Location:  Philadelphia, Pennsylvania
 
Positions: Executive; Finance/Accounting Manager; General Manager; Operations Manager; Project Manager; Sales Manager; Service Manager
 
Sector: Commercial/Industrial; Manufacturing (including Sheet Metal Shops)
 
Required Overnight Travel: 0%
 
Shift: First Shift
 
Job Description: Who We Are Binsky, a large-scale mechanical contracting and service provider located in NJ & PA is seeking a Director of Service in Pennsylvania! Why We Need You! We need talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed! The Role The Service Executive is responsible for the overall success and management of our commercial HVAC & Plumbing service department. The Service Executive will plan, organize, direct, coordinate, and control service department activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. Responsibilities - Exemplify leadership qualities by establishing an environment which maximizes individual and team performance through accountability. - Using Strategic Leadership and business acumen develop a keen understanding of business strategies, and key offerings to be able to contribute valuable customer insights, competitor intelligence and marketing solutions for growth. - Create a customer service experience that is remarkable and produces strong positive service ratings. - Assume full operational responsibility for profit and loss related activities. - Establish a team culture among service department personnel and holding the team to a high standard of customer satisfaction. - Consistently administer company policies and procedures throughout the service team. - Monitor and maintain job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner. - Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service department - Building, recruiting, selecting, and training all service employees. - Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings. - Optimizing the service team to provide service, complete tasks, and otherwise perform in an efficient manner. - Develop new programs and execute established plans to meet and exceed sales goals. - Maintain a working knowledge of competitors, developing innovations to maintain market lead, and sharing best practices with other members the Management team. - Partner with Safety & Sales management personnel to maintain best practices for safety and sales-generation in the field. - Spend at least 25% time in the field to gain a “bottom-up” perspective on how to make the service team more efficient, cohesive, and viable. Skills - Ability to respond to high-impact customer service escalations in a way that drives customer loyalty - Excellent communicator with superior verbal, written, interpersonal and presentation skills - Strong leader and people manager with proven ability to motivate employees - Proven ability to instill operational excellence with laser focus on the customer experience, while brining discipline to the team - Ability to develop opportunities for growth, while at the same time able to lead, be operationally oriented, and execute at a tactical level - Ability to offer well-structured, well-supported and clearly articulated points-of-of-view when met with skepticism, or customer opposition. - Top notch executive engagement skills with an ability to establish trusted relationships with key decision makers. - Consistent track record of meeting and exceeding revenue objectives. - Strong interpersonal/communication skills. (Oral and written) - Ability to self-start and motivate a group of individuals to act as team towards a common goal. - Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives. - Build a team culture by recruiting, motivating, and training the staff. - Review and promote the maintenance of a safe, accident free and healthy work environment. - Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan. - Excellent analytical skills, financial acumen, and attention to detail. Education and Experience - Bachelor’s degree or equivalent combination of education and experience. - Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets. - Minimum of 5 years of experience successfully leading a fast-paced service. organization and a proven track record of growing a business. Physical Requirements - Physical activity not limited to climbing, bending, kneeling, crawling, walking, standing, speaking, listening, driving and lifting <50 lbs. What We Offer - Full benefits - 401k with company contribution - 8 paid holidays/ year - Paid time off - A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company gatherings, and you’ll build life-long friendships at Binsky Binsky values the well-being of its employees and offers competitive wages and a range of benefits. Binsky is an EOE. This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or require that other different tasks are performed as circumstances change.
 

Preferred Skills and Education


Minimum Experience Required:
Tenured Career (over 10 years)
Minimum Education Required:
Bachelors Degree
Certifications:
 
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